Frequently Asked Questions

Chapter.Zone is an AI-powered chapter management platform that runs entirely on WhatsApp. It collects member profiles, builds a searchable directory, handles communications, and manages events — all through a single WhatsApp number. No apps to download, no websites to remember.

The bot sends each member a personal, conversational survey via WhatsApp. It asks questions one at a time (name, company, expertise, birthday, etc.), collects photos, and builds profiles automatically. Members respond at their own pace. It feels like texting a friend, not filling out a form.

Chapter.Zone works for any membership organization: Yi (Young Indians), CII chapters, Rotary clubs, Lions clubs, alumni associations, professional networks, hobby groups, resident welfare associations, and more. If you have members, we can manage them.

Same day. Seriously. The setup takes about 10 minutes: create two WhatsApp groups, add the bot, share your member list, and the bot starts reaching out immediately. Most chapters see 50%+ responses within the first 48 hours.

No. Everything happens through WhatsApp, which your members already use every day. There's zero friction — no sign-ups, no logins, no new apps. That's why response rates are so high (85%+ on average).

Yes. All data is encrypted at rest using AES-256 encryption. Data is stored on secure AWS S3 infrastructure. We never store data in plaintext, and access is strictly controlled. Read our full privacy policy for details.

There are three visibility levels: Public fields (name, company, headline) are visible in the shared directory. Members-only fields (phone, email) are visible only to fellow chapter members. Private fields (birthday, address) are visible only to admins. Members choose their own visibility preferences.

Absolutely. Any member can type "stop" at any time to opt out. Their data will be removed from the directory. We respect everyone's choice — there's zero pressure. Admins are notified when someone opts out.

Never. Each club's data is completely isolated. Think of it as separate vaults. Even we don't cross-reference data between chapters. Your member data belongs to your chapter and only your chapter.

We are compliant with India's Digital Personal Data Protection Act (DPDPA) 2023 and follow GDPR best practices. Members give explicit consent before data collection, can request data deletion, and have full control over what they share. See our privacy policy.

No. The bot's conversations are member-initiated. Once a member responds to the first message (which is sent within a WhatsApp group context), all subsequent messages are within WhatsApp's guidelines. We've sent thousands of messages without any issues.

We use a hybrid approach optimized for chapter-size organizations. The bot operates through a verified WhatsApp number within your group ecosystem. This means no Business API costs, no template approval delays, and natural conversational flow.

The bot sends gentle, well-timed follow-ups (not spam). Admins can also send personalized nudges. Our gamified leaderboard and completion badges motivate members to participate. On average, 85% of members complete their profiles within a week.

Currently, the bot communicates in English with support for Hindi and Kannada responses. We're adding full multilingual support soon. Members can respond in any language and the bot will understand them.

Yes. Members can message the bot anytime to update any field. Just say "update" and the bot walks them through what they want to change. Admins can also trigger profile refresh campaigns.

Yes. While we have a proven default question set, you can customize which fields to collect, add custom questions specific to your chapter, change the order, and set which fields are required vs. optional. Just tell the bot what you want.

Absolutely. You can export your directory as a CSV, Google Sheet, PDF directory booklet, or even a beautifully formatted Google Slides presentation. Just ask the bot "export" in the admin group.

Just add new members to your WhatsApp group and share their details in the admin group. The bot will automatically start their onboarding. You can add members anytime — there's no cutoff.

Pricing starts at ₹30 per member for chapters up to 100 members, ₹25/member for 101-200, and ₹20/member for 200+. This is a one-time setup fee. 18% GST applies. Check the pricing calculator for your exact cost.

All Yi (Young Indians) and CII chapters get a flat 50% discount on setup fees. Toggle the Yi/CII option on the payment page to see your discounted price. This applies to all Yi chapters across India.

Absolutely! Chapter.Zone works for any club or organization. Yi/CII chapters get a special discount, but the product is built for all membership organizations — Rotary, Lions, alumni groups, professional associations, and more.

We offer a quick demo so you can see the bot in action before committing. There's no obligation. If you decide not to proceed, no data is collected from your members and there are no charges.

If you're not satisfied within 7 days of activation and less than 20% of your members have been contacted, we offer a full refund. After that, since the service has been delivered (member data collected), refunds are handled case by case. We're reasonable people — reach out and we'll work something out.

The fastest way is to message us on WhatsApp at +91 93805 95715. For data-related requests, email hello@netray.co. We typically respond within 2 hours during business hours.