Effective Date: 1 April 2026 · Last Updated: 12 April 2026
In brief: Setup fees are non-refundable. Monthly subscriptions can be cancelled anytime. Your data is available for export for 30 days after cancellation. We want you to stay because the platform works for you, not because you're locked in.
1. Setup Fee — Non-Refundable
One-time setup fee
The one-time setup fee is non-refundable. This fee covers the cost of:
Dedicated infrastructure provisioning for your chapter
WhatsApp Business API configuration and bot setup
AI model customization for your industry vertical
Member directory creation and initial configuration
Onboarding support and training
These resources are allocated and consumed immediately upon chapter setup, which is why the fee cannot be reversed. We appreciate your understanding.
Important: Please review the Service features, pricing, and terms carefully before making payment. We recommend starting with the free pilot (up to 10 members) to evaluate the platform before committing to a paid plan.
2. Monthly Subscription — Cancel Anytime
Flexible cancellation
You may cancel your monthly subscription at any time with no cancellation penalty. Here's how it works:
Cancellation takes effect at the end of the current billing period
You retain full access to all features until the end of your paid period
No prorated refunds are issued for partial months — if you cancel mid-cycle, you keep access for the remainder of that month
Cancellation does not generate a refund for the current month's fee
3. Data After Cancellation
Day 0 — Cancellation confirmed
Your chapter continues to work normally until the end of your billing period. No new charges.
End of billing period — Chapter deactivated
The bot stops responding to messages. Your directory goes offline. Admin dashboard remains accessible for data export.
30 days after deactivation — Data export window closes
Request a full data export in CSV format at any point during this 30-day window. After this period, your data may be permanently deleted.
90 days after deactivation — Reactivation window closes
Within 90 days, you can reactivate your chapter without a new setup fee. After 90 days, reactivation requires a fresh setup.
4. Reactivation
Changed your mind? If you reactivate within 90 days of cancellation, your data and configuration are preserved. You only need to resume the monthly subscription — no additional setup fee. After 90 days, a new setup process and fee apply.
5. Exceptional Circumstances
While setup fees are generally non-refundable, we may consider exceptions in the following rare situations:
Service failure: If we are unable to deliver the core Service within 7 days of payment due to technical issues on our end (not related to WhatsApp outages or customer delays)
Duplicate payment: If the same amount is charged twice in error
Pre-activation cancellation: If you request cancellation before your chapter has been activated (within 24 hours of payment), we may issue a partial refund minus processing costs
All exception requests are evaluated on a case-by-case basis at our sole discretion.
6. How to Request Cancellation or Refund
Contact us to cancel or request a refund
Please include your chapter name, registered phone number, and reason for cancellation.
Cancellation requests are processed within 1 business day. Refund requests (for exceptional circumstances) are evaluated within 5 business days, and approved refunds are processed within 7-10 business days to your original payment method.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via WhatsApp or email.
Questions? We're always happy to help. Reach out on WhatsApp at +91 93805 95715 or email hello@netray.co. Our support hours are 10 AM to 7 PM IST, Monday through Saturday.